Effective Date: October 14, 2026

At Komluxe, accessible at https://komluxe.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and delivery address
  • Billing information, where applicable
  • Any information you provide when contacting our customer service team

Order Information

We collect information about your purchases, including the products you order, order details, payment status, delivery information, and relevant customer service communications.

Technical Information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

Komluxe may use your information to:

  • Process and confirm your orders.
  • Arrange shipping and deliver products to your address.
  • Contact you regarding your order, delivery, returns, or refunds.
  • Respond to your questions and provide customer support.
  • Improve our website, products, and shopping experience.
  • Detect, prevent, and investigate fraudulent or unauthorized activities.
  • Comply with applicable legal requirements.
  • Send promotional messages or offers where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember user preferences, and measure advertising performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4. Advertising and Analytics

Komluxe may use advertising and analytics platforms, including Meta (Facebook and Instagram), Google Ads, TikTok Ads, and other advertising services.

These platforms may use cookies, pixels, or similar technologies to measure advertising effectiveness, understand customer interactions, and show relevant advertisements.

Depending on your settings and applicable requirements, information about your interactions with our website may be shared with these platforms. Their collection and use of information are governed by their respective privacy policies and settings.

You can manage certain advertising preferences through the relevant platform’s settings.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share relevant information when necessary with:

  • Delivery and courier companies: To deliver your orders.
  • Payment service providers: To process or verify payments, where applicable.
  • Advertising and analytics providers: To measure marketing performance and improve advertising.
  • Website and technology service providers: To maintain and operate our website.
  • Legal or regulatory authorities: When required by applicable law or a valid legal request.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

When information is no longer required, we may delete it or take reasonable steps to remove identifying details, subject to applicable requirements.

8. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of your personal information.

You may also ask us to stop sending promotional communications. Essential messages related to your orders, payments, or deliveries may still be sent when necessary.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Komluxe is not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for general shopping and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Business Name: Komluxe
Website: https://komluxe.com
Email: customerservice.komluxe@gmail.com
Phone: 03264955335
Address: Guru Chak No. 23/SP, Depalpur Road, Pakpattan, Pakistan

12. Changes to Our Privacy Policy

Komluxe reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice, subject to applicable law. Any changes will be published on this page and will take effect upon publication unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how their information is collected, used, and protected.